SPierce Photography wrote:
I'm actually curious about other photographers encounters' with Nikon customer service. How long does it normally take you to get your camera, lens, etc back that you sent in for repair?

I sent my D800 in for service (shutter, 285,000+ actuations) a month and a half ago. It was sent to them through my local camera store, where I buy all my equipment from. A week and a half after it was sent in, they called the camera store with a quote for repair, for which they got approval. I've been waiting the rest of the time, for the confirmation that my camera is repaired and on it's way back-- and I'm still waiting. No word yet from Nikon.

Obviously, I'm getting rather annoyed at the long time I've had to wait- and this isn't my first encounter with Nikon CS. When I sent my D80 in for a shutter replacement, they kept it for 2 and a half months. The only reason I got it back that quickly was because I asked for it back unrepaired. I was tired of waiting- they suddenly found it, repaired it, and sent it back. My back up cameras are a Canon 50D and a Nikon D80, which works great for portrait stuff but all of a sudden I'm getting a lot of commercial and architectural jobs too. I really don't want to use either, quality wise they aren't close to my D800.

Am I rightfully annoyed at them taking so long, or is this normal?

You might apply for NPS if you're shooting professionally.   I typically get work done within 5-7 business days and I'm sent a loaner camera for the cost of shipping until they return my camera.

I've always sent gear to them directly so I can't speak to sending it in via a store.